FAQ
Do you offer wholesale pricing or wholesale accounts?
Yes — all prices on our website are already set at wholesale pricing. No account application or special approval is required.
We believe in transparent everyday low pricing so every customer gets access to competitive pricing at all times.
We also offer automatic volume discounts:
- 5% OFF orders over $500
- 10% OFF orders over $1000
Discounts are automatically applied at checkout.
Do you offer sales or promotions?
Instead of relying heavily on temporary sales, we focus on maintaining consistent everyday low wholesale pricing year-round.
From time to time, we may still offer special promotions, clearance sales, or limited-time offers. Be sure to subscribe to our newsletter to stay informed about:
- New arrivals
- Restocks
- Promotions
- Product updates
- Seasonal specials
How long does it take for orders to ship?
Most orders are prepared, verified, and shipped within 1 business day under normal circumstances.
During high-volume periods, processing may take slightly longer. Any unusual delays will be announced on our website.
How long does delivery take?
Once your order ships, you will receive a shipment notification with tracking information.
Estimated delivery times within Canada are typically:
- Ontario & Quebec: 1–3 business days
- Other provinces: 2–6 business days
- Remote areas: additional transit time may apply
Delivery times may vary depending on carrier operations and weather conditions.
Do you keep backorders?
No. We do not keep backorders.
If an item becomes unavailable after your order is placed, we will contact you by email with available options such as:
- Removing the item
- Replacing the item
- Cancelling the affected portion of the order
Is there a minimum order amount?
No minimum purchase is required.
Customers of all sizes are welcome to order from our website.
Can I pick up my order?
Our warehouse is not open for public shopping or walk-ins.
However, local pickup may be available for eligible orders. Please contact us before placing your order for more information.
What is your return policy?
Please refer to our Shipping & Returns page for complete return instructions and eligibility requirements.
Returned products must generally be:
- Unused
- Uncut
- In original packaging
An RMA authorization is required before returning merchandise.
Are your gemstone beads natural?
We offer a wide variety of gemstone beads including:
- Natural stones
- Treated stones
- Dyed stones
- Synthetic materials
Whenever possible, product titles and descriptions will indicate whether a stone is natural, treated, dyed, enhanced, or synthetic based on available supplier and industry information.
As with most products in the gemstone and jewelry industry, some variations in terminology and treatments may exist. If you have questions about a specific material, feel free to contact us before placing your order.
Can I place an order over the phone?
Orders must be placed through our website.
If you experience any issues while ordering online, our team will be happy to assist you.
How many beads are included in a strand?
Most gemstone strands are approximately 14–15 inches long.
Approximate bead counts:
- 4mm: ~92 beads
- 6mm: ~61 beads
- 8mm: ~46 beads
- 10mm: ~37 beads
Actual counts may vary slightly depending on bead shape, cut, and strand length.
How often do you restock products?
We restock products regularly depending on availability and demand.
For out-of-stock items, we recommend using the “Back in Stock” notification feature available on product pages.
You may also contact us for approximate restock estimates when available.
How do I return a product?
Please contact us with:
- Your order number
- Your name
- The items you wish to return
We will provide return instructions along with an RMA number.
Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service.
Why did items disappear from my cart?
If you are not logged into your account, your browser may automatically clear your shopping cart after some time.
To avoid losing items in your cart, we recommend creating an account and staying logged in while shopping.
Do you ship across Canada and the United States?
Yes. We ship throughout Canada and the United States.
Canadian orders over $200 qualify for free shipping before tax. Orders under $200 ship for a flat rate of $10 within most areas of Canada.
Please note that due to the current tariff situation in the United States, additional duties, tariffs, brokerage fees, or import-related charges may be calculated after an order is placed. Any applicable charges will be communicated to you before shipment whenever possible.
Need more help?
If you have additional questions, please visit our Contact Us page or email us directly. Our team will be happy to assist you.