Shipping & Returns
Rest assured, the Canada Post strike will not impact your orders. We ship exclusively with Purolator to ensure reliable and on-time deliveries.
PLEASE ENSURE YOUR SHIPPING ADDRESS IS ACCURATE. IN THE EVENT THAT A PACAKAGE IS RETURNED BACK TO US DUE TO INNACURATE OR INCORRECT ADDRESS, A RETURN FEE AND RESHIP FEE WILL BE CHARGED. ALL SHIPPING CHARGES ARE NOT REFUNDABLE.
Canada Shipping
All orders are shipped via PUROLATOR GROUND once payment is confirmed. An flat shipping charge of $12 will be added at the end of your purchase. This amount will be added to your order during your checkout process. An ongoing promotion for free shipping (PUROLATOR GROUND is available free of charge if you place an order of over C$200(before taxes and fees). Take advantage of this offer and SAVE!
**Please note we reserve the right to modify the order if items you've ordered are out of stock (we will confirm with you before making any modification). If the total after modification is below $200, the free shipping no longer applies. You may wish to add items or simply pay for the regular shipping charges.**
United States Shipping
We are happy to announce that we are able to ship to anywhere in the continental United State.
All USA orders will be shipped by USPS Trackable Parcel from our transit warehouse in Champlain New York and all charges are in Canadian Dollar.
Please note that your credit card will convert the amount to USD using the bank's exchange rate. Furthermore, please note that all orders under $800 will be duty-free and non taxable.
Delivery standard will be between 3 to 7 business days as 2 extras days are needed for us to transit the order from our Canadian Warehouse to our US transit warehouse.
Important note: All returns must be approved and sent back to our Canadian Warehouse for a full refund.
Shipping Notifications & Processing time
We will send you notifications to keep you up-to-date on the progress of your order. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our facility along with the tracking number of your package. We usually try to ship out your order inside 1 to 2 business day. However, due to higher volume of order depending on the season, processing time may take longer than usual. We will try our best to ship out all orders inside 2 business days.
Please note that shipping fees are not refundable. Therefore, if packages are not claimed during shipping or if shipping address supplied during ordering is erroneous and the package is returned to us by Canada Post, we will process the order as a return and will refund you all the cost of the products minus the shipping charges (in the case of free shipping, a service charge of $12.00 plus applicable taxes will be deducted from the total refund amount).
Return Policy
***ALL RETURNS MUST BE SHIPPED TO OUR NEW WAREHOUSE IN AUROA, ONTARIO!***
If for any reason you’re not happy with your purchase, you may return unopened, unused and undamaged item(s) within 7 days of receipt of shipment for a refund ONLY. You are responsible for the shipping cost from your location to our warehouse. Please note that outgoing shipping fees are not refundable. If you have received any shipping promotions for you order, we will deduct the normal shipping fee (taxes applicable) from the refund amount. PLEASE NOTE THAT SEALED ITEMS MAY NOT BE RETURNED IF THEY ARE OPENED. PLEASE ENSURE THAT THE SIZE AND MODEL IS CORRECT BEFORE OPENING THEM. Items are subject to inspection upon return and refund may be refused if items have been MANIPULATED OR USED!
PLEASE NOTE THAT ALL LIQUIDATION AND CLEARANCE ITEMS ARE FINAL SALE AND MAY NOT BE RETURNED.
If you are returning items from the United States, please note that all returns must be sent back to our CANADIAN WAREHOUSE. Any items sent back to our transit warehouse will be destroyed and will not be refunded. Thank you.
STEP 1
PLEASE CALL US DURING OFFICE HOURS or EMAIL US with the list of products, which you would like to return (SKU and quantities) and please specify reason for the return. You will receive a RMA (Return Merchandise Authorization) code from us. DO NOT ship back the goods to us unless you have a RMA number. All unauthorized returns will be refused and return to sender.
STEP 2
Once you have a RMA code, you may now pack the return goods and ship to our office/warehouse using a shipping method of your choice. Please ensure that the items are returned with 10 days once the RMA has been issued. Failure to return the products within the allocated time will result in the refusal of the package and/or refund. Please note that you are responsible for the shipping costs from your location to us. We strongly recommend insuring the products, as you are responsible for the goods until they have arrived at our location and the contents verified and processed. You can always bring back the goods to our location; however, refund will not be processed on site. NOTE: NO COD packages will be accepted and will be refused and returned to sender. If you simply use the original label and marked return to sender, you will be charged a $20+taxes return postage fee which will be deducted from the total refund amount.
STEP 3
Once the return package has been verified, we will process your return (please allow 3 to 4 days for processing). Please note that shipping fees will not be refunded and if you have enjoyed any of our shipping discount promotions, we will deduct the normal shipping fee (plus any applicable taxes) from your refund amount. If you would like to exchange the return products with other new products, we will treat the exchange as a new order.
Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.
Defective products
If you have received a defective product, please contact us inside 3 business days for a replacement. Our staff will instruct you on how to return your defective product.
Once you have received the RMA code from our staff, you may now return the goods to us via a shipping method of your choice. Please note that you are responsible for the shipping cost from your location to our office/warehouse.
Track your Package
You may track your package at www.purolator.com
Updated October 29 2024